GourmetLens App Support

Help for your food memories.

Find answers about dish recognition, food history, private menus, sign-in, subscriptions, and account deletion.

Email support@gourmetlens.app

Dish recognition

Take a photo or choose one from your gallery. GourmetLens returns an AI-generated dish name, description, ingredients, and nutrition estimates for you to review before saving.

History and private menu

Confirmed dishes can be saved to your food history and organized in your private menu. You can edit or remove saved records from within the app.

Account and sign-in

For sign-in, verification, password, Google, or Apple account issues, contact us from the email address associated with your GourmetLens account.

Subscriptions and billing

If you purchased through the App Store, manage your subscription and billing through Apple. GourmetLens cannot cancel an App Store subscription on your behalf.

Before you contact us

A few quick answers

GourmetLens uses AI to help organize food memories. Results can contain errors, so always review dish, ingredient, allergy, and nutrition information before relying on it.

Why is a dish recognition result inaccurate?

AI recognition is an estimate and can be wrong, especially when a photo is dark, cropped, or contains several dishes. Review and edit the result before saving it. Nutrition and calorie values are general estimates, not medical or dietary advice.

How do I delete my account?

In the app, open Me, choose Settings, then Account & Security, and choose Delete Account. Follow the confirmation steps to permanently delete your account and associated service data. Deleting the app alone does not delete your account.

How do I request help?

Email support@gourmetlens.app with a short description of the issue, your device model, iOS version, and the app version. Please do not send passwords, verification codes, payment details, or private food photos unless our support team specifically requests them.